The success of any online student is dependent on their own self efficacy. A student must be able to learn separate from other students and the instructors. A student must have some basic technological skills. A student must be able to locate the course syllabus, due dates, discussion boards. A student needs to be able to interact with the instructor and other students while remaining remote from all of them.
These requirements mean that students have some amount of executive functioning skills at hand before they begin. Few students start college with all those skills in place. Luckily, learner support can step in where those skills are not fully developed. However, students do need self efficacy in accessing learner support services. One way around that stumbling block is to provide learner support in the classroom, embedded in the LMS.
Put learner support in the place students learn.
Martha